ConnectLine support

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ConnectLine Microphone – Instructions for useDownload
ConnectLine Microphone – Product informationDownload
ConnectLine Phone – Installation guideDownload
Streamer 1.4 – Product informationDownload
Streamer 1.4 – Instructions for use (addendum)Download
Streamer 1.4 – Instructions for useDownload
ConnectLine – Product family brochureDownload
ConnectLine Phone – Product informationDownload
ConnectLine – Phone calls user guideDownload
ConnectLine TV – Product informationDownload
ConnectLine – TV box user guideDownload
ConnectLine TV – Installation guideDownload
ConnectLine – Customer brochureDownload
Turning off the MicrophoneWatch video
How to wear and use the MicrophoneWatch video
How to start sound from the MicrophoneWatch video
How to pair the MicrophoneWatch video
Can I use two Microphones (or more) with one Streamer?Open answer
Is the ConnectLine Microphone a personal FM solution?Open answer
Does the ConnectLine Microphone work with two Streamers?Open answer
My ConnectLine Microphone suddenly turned off. Why?Open answer
How long does the battery last on the ConnectLine Microphone?Open answer
How do I connect or start the sound from the Microphone?Open answer
Will the ConnectLine Microphone work with my Streamer?Open answer
How do I connect and pair the ConnectLine Microphone?Open answer
I want to pair my phone with the streamerClick here
ConnectLine – Demo guide for laptopDownload
ConnectLine – Demo guideDownload
There is no TV sound when watching HD TV. How can I make it work?Open answer
Why doesn’t the sound come through clearly when I’m watching TV?Open answer
Can a mobile phone interrupt a phone call on a home phone?Open answer
I hear “crackling” sounds from my phone, and sometimes the signal drops out. Why is that?Open answer
Does ConnectLine work with two Streamers?Open answer
How do I identify different versions of the Streamer?Open answer
Get sound from Streamer to your hearing aidsWatch video
Talking on your landline phoneWatch video
Talking on your mobile phoneWatch video
Using your computerWatch video
Using your MP3 playerWatch video
Connect to a TV via headphonesWatch video
Outgoing call with wired landline phoneWatch video
Prepare for landline phone – step 1Watch video
Prepare for landline phone – step 2Watch video
Prepare for TV listening – step 1Watch video
Prepare for TV listening – step 2Watch video
How to connect to a TV via Audio OutWatch video
If I have difficulty pairing the TV adaptor with the Streamer 1.2, what should I do?Open answer
Does the TV adapter use Bluetooth as the wireless link to the Streamer?Open answer
How do I connect to the headphone jack on the TV?Open answer
How long will the Streamer battery last when the Bluetooth function is disabled?Open answer
Can a single TV adapter support more than one Streamer?Open answer
If a client wants to increase the volume of the microphone on the hearing aids while listening to the TV via ConnectLine, how do they achieve this?Open answer
Can the Streamer be paired with more than one TV adaptor?Open answer
What is the latency time for the TV Adapter compared to a standard Bluetooth adapter?Open answer
I am having difficulty pairing the TV adaptor with the Streamer. What should I do?Open answer
How do I route/get the TV sound from the Streamer to my hearing aids?Open answer
How do I pair the Streamer to a TV Adapter?Open answer
How do I connect to a TV via Audio Out?Open answer
How do I connect to a TV via a SCART cable?Open answer
Will the TV adaptor need to be paired with the Streamer?Open answer
Can two TV adapters be installed on one TV? Open answer
Why is there a microphone input on the TV adapter?Open answer
What happens if both the microphone and the TV cord are connected to the TV adapter simultaneously?Open answer
Will I be able to hear my surroundings while listening to the TV? Open answer
How do I prepare for watching TV?Open answer
How far away from the TV will I be able to hear the sound? Open answer
Why is the TV Adapter equipped with a microphone input? Open answer
The TV cord is connected to the TV’s RCA connectors but the audio signal is not getting through to the hearing instruments. Why is this?Open answer
When I use a second SCART connection I end up hearing the TV rather than the equipment I want to hear. Why is this?Open answer
Why can’t I hear the TV through my hearing instruments? Open answer
Do the hearing instruments need a dedicated program for watching TV?Open answer
How do I connect to a SCART connection if other equipment is already attached?Open answer
My mobile phone is disturbing the sound of the TV. How do I solve this?Open answer
Can the TV volume control affect the volume of the hearing instruments?Open answer
How much power does the TV adaptor consume?Open answer
If a client repeatedly reconnects the same TV adapter, will this push other devices out of the pairing list?Open answer
How can answering the phone cause me to lose the connection to my TV adapter?Open answer
What is the range of a TV adaptor, and what happens if the Streamer gets out of range?Open answer
The wireless connection between the Streamer and the hearing instrument is either intermittent or fails completely during streaming. Why is this?Open answer
What is the size/capacity of the Streamer battery?Open answer
My client’s mobile phone no longer works with versions 1.0 and 1.1 of the Streamer. Why is this?Open answer
How do I stream music from an MP3 player or mobile phone?Open answer
How do I delete pairings in the Streamer?Open answer
How do I reset the Streamer?Open answer
Can the Streamer be paired to two Phone Adapters simultaneously?Open answer
Where can I find the Instructions for Use (IFU) for the Streamer 1.1?Open answer
What is the recommended order of pairing a TV and Phone Adapter?Open answer
How do I clear the pairings in the Streamer?Open answer
Why does A2DP Music Stereo streaming not work with version 1.2 of the Streamer?Open answer
Why would an upgraded Streamer still identify itself as a Streamer 1.1 in the Mobile Phone?Open answer
The wireless connection between the Streamer and the hearing aids is unstable during streaming. Why is this?Open answer
The serial number on the label does not match the one inside some Streamers. What should I do?Open answer
If they battery charge indicator goes yellow or orange, what does that mean?Open answer
The upgrade to version 1.2 of the Streamer seems to be preventing the microphone mute from working. Why is this?Open answer
How do I get the Streamer to stop streaming from a Bluetooth stereo music player?Open answer
If I take an incoming call while listening to a stereo music player, will the music automatically resume when I hang up?Open answer
Is fitting or fine tuning needed when selling ConnectLine?Open answer
The connectivity range for some ConnectLine devices seems less than 10 metres before the sound becomes unstable. Why is this?Open answer
How do I get the Streamer to start streaming from a Bluetooth-enabled stereo audio player?Open answer
With multiple connections, how does the Streamer identify and prioritise different devices?Open answer
How are applications activated and can any application be activated while another one is being used?Open answer
How can I tell whether the firmware upgrade is running?Open answer
Can the flashing blue LED be turned off?Open answer
Can old Streamers be upgraded to new firmware, and if so, how?Open answer
How many devices can be used with the Streamer at a time?Open answer
How many devices can the Streamer be paired with? Open answer
Which version of the firmware do I need to use in order to access the ConnectLine features?Open answer
Where can I find the Instructions for Use (IFU) for the Streamer 1.3?Open answer
When I pair my Streamer to my TV adapter, I lose the connection to my Landline adapter. How do I fix this?Open answer
How do I connect the Streamer to my MP3 player?Open answer
Will upgrading a Streamer require a new pairing in Genie?Open answer
Does Uniden's Bluetooth equipped, ELBT 595 work with the Streamer?Open answer
If I upgrade my Streamer, will existing pairings be lost?Open answer
Which BT, Bluetooth-equipped landline phones work well with the Streamer?Open answer
Which Philips, Bluetooth-equipped landline phones work well with the StreamerOpen answer
Which Siemens, Bluetooth-equipped landline phones work well with Streamer?Open answer
Which AT&T, Bluetooth-equipped landline phones work well with the Streamer?Open answer
What happens if the battery needs replacing?Open answer
Which Panasonic landline, Bluetooth-equipped phones work well with the Streamer?Open answer
Exactly which new features were introduced with the Streamer 1.2?Open answer
How can audio drop-outs be prevented? Open answer
How long can I expect the battery to last? Open answer
Why doesn’t my phone work with the Streamer after pairing? Open answer
If the volume level is too high or too low, how can I change it? Open answer
Why won’t the Streamer go into pairing mode? Open answer
Why won't the Streamer accept the 0000 PIN code? Open answer
Which size jack does the Streamer use? Open answer
What is pairing? Open answer
How do I prevent the Streamer battery from running out in the middle of a TV programme?Open answer
Which devices can I use with the Streamer? Open answer
How often does the Streamer need to be charged? Open answer
Do I have to use the neck strap / neck loop? Open answer
How do I turn the Streamer on and off? Open answer
Can I get a car charger for my Streamer?Open answer
How should I clean the Streamer Neckloop?Open answer
Why doesn’t the Streamer react to key presses? Open answer
Can the Streamer be paired with a Siemens Gigaset?Open answer
When I end a phone call, both my music player and my mobile phone start playing music. Why is that? Open answer
Where can I find the Instructions for Use (IFU) for the Streamer 1.2?Open answer
If I want to reject an incoming call, how do I do this? Open answer
How long does it take the Streamer to connect to the TV adapter?Open answer
Is upgrading Streamer recommended?Open answer
What is the time-out for Pairing mode in the Phone Adapter?Open answer
Will the Phone adapter work with digital office phone systems?Open answer
How do I clear a pairing in the Phone Adapter?Open answer
How do I take/answer an incoming call on a landline phone?Open answer
How do I make outgoing calls from a fixed landline phone?Open answer
How do I make an outgoing call using a cordless DECT handset?Open answer
What happens if a person receives a call while in an FM program?Open answer
How do I connect the Phone Adapter to a landline phone?Open answer
Can two hearing impaired people living together use the Phone adapter solution?Open answer
Why am I having problems transferring calls from the Phone Adapter to the landline Phone?Open answer
I can’t make outgoing calls with my wireless home phone; I just get a busy tone when keying in the phone number. Why?Open answer
I am having difficulty pairing the Phone adapter with the Streamer. Why is this?Open answer
Will I automatically receive landline calls via the Streamer when I come home?Open answer
I have a large house – can I use the Phone adapter to receive phone calls to Streamer?Open answer
Can multiple Phone adapters be installed at home to connect with a single Streamer?Open answer
How do I pair the Phone Adapter to the Streamer?Open answer
If more than one phone is connected, what will happen when I press the Phone button?Open answer
Will the Phone adapter work with digital phone lines like ISDN or DSL?Open answer
What happens if my mobile rings while I am talking on the landline phone?Open answer
How do I take incoming calls when watching TV? Open answer
How do I prepare for using a landline phone?Open answer
Why can’t I catch the very beginning of a call?Open answer
Can I change the ringtone? Open answer
Why do I end up missing calls that I'd like to take? Open answer
Can other people with Bluetooth-enabled phones listen in on my conversations? Open answer
Can other devices interfere with or disturb my conversations? Open answer
What causes a break in connection between the Streamer and ConnectLine Phone? Open answer
What can I do to avoid frequent disconnections with the Streamer? Open answer
Can the Streamer be used with two phones at a time? Open answer
How far away from the phone can I expect the Streamer to work? Open answer
Why can’t my phone locate the Streamer? Open answer
How will I know that a connection is successful? Open answer
Why does the red LED on the Phone Adapter continue to blink after a call has ended?Open answer
Does the Streamer work with landline phones? Open answer
What is the difference between the various Streamer Firmware versions?Open answer
Can I use the Streamer to reject landline calls?Open answer
How do I reconnect the Phone Adapter?Open answer
When I pair and connect my Streamer to my mobile phone, the Streamer cannot connect to my Phone adapter afterwards.Open answer
Can Wifi interfere with a Phone adaptor during pairing?Open answer
How do I use a computer or laptop with the Streamer?Open answer
Is it possible to stream music from an iPhone?Open answer
My client has both a mobile phone and a Bluetooth car kit. Which one will be prioritised in the car?Open answer
My client is experiencing intermediate drop-outs and program changes with his mobile phone. What is the solution?Open answer
After upgrading to Streamer 1.2 the mobile phone no longer works. Why is this?Open answer
Why are there intermediate audio dropouts and sporadic program changes on some mobile phones?Open answer
When ending mobile phone calls the Audio button on the Streamer lights up and the hearing instruments appear to mute. Why is this?Open answer
Can I use the “Voice Dial” and “Redial” functions? Open answer
How do I use Streamer to talk on a mobile phone?Open answer
What's the best way to handle calls in noisy environments? Open answer
Why are incoming calls being transferred to my hearing instruments without my acceptance? Open answer
Why isn't my Streamer reacting to calls? Open answer
Why can’t I hear the ringtone when someone is calling? Open answer
My mobile phone keeps on connecting and disconnecting with the Streamer. How do I solve this?Open answer
When I make a call from my mobile phone, and the number is engaged, I cannot use the Phone button to end the call. What should I do then?Open answer
Is the Streamer compatible with all Bluetooth-enabled mobile phones? Open answer
If the mobile phone loses its connection to the Streamer, how do I reconnect it?Open answer
Will the hearing instruments need new, dedicated programs for ConnectLine applications?Open answer
Do hearing instruments consume more power when streaming?Open answer
Which hearing instruments are compatible with the ConnectLine concept?Open answer
When my hearing instruments beep, what does it mean? Open answer
Why are my hearing instruments making a crackling noise? Open answer
Why does the volume change when the microphones are turned on/off, or when I take or end a phone call? Open answer
Why is the volume control of my hearing instrument not working?Open answer
Can the TV volume control also affect the volume in my hearing instruments? Open answer

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