• The instructions your need depend on which Apple computer and which hearing aids you have.

  • Newer Mac computers running macOS 14 Sonoma operating software or later can connect directly to modern Oticon hearing aids.

    See the list of compatible MAC computers

  • For older Mac computers and some older Oticon hearing aids, you will need a ConnectClip accessory to connect your hearing aids to your Mac.

Select which statement applies to you:

I don't have a ConnectClip

I have a ConnectClip

1: On your macOS computer, press the Apple logo in the top left corner to open the Apple menu.

2: Ensure Bluetooth® is turned on.
Go to System Settings > Bluetooth.

3: Select Hearing Devices.
Go to Accessibility > Hearing Devices.

4: Restart your hearing aids to put them in pairing mode.
Your hearing aids will remain in pairing mode for three minutes. Your Mac should detect your hearing aids. Detected hearing aids will appear in Available Devices under Hearing Devices.

5: Select your hearing aids by clicking Connect.

Note:
When you turn off your hearing aids on your Mac they will no longer be connected. To connect them again, turn on your hearing aid(s). The hearing aid(s) will then automatically reconnect to your device.

Note:
For easier access to hearing aid controls such as volume control through your Mac computer, you can add the ‘Hearing’ menu as a shortcut to the Menu Bar and Control Center. On your macOS computer, open ‘System Settings’ under the Apple menu and click on Control Center. Enable the shortcuts under ‘Other Modules’.

Pairing via ConnectClip

1: Ensure ConnectClip is powered off
Press and hold the multi-button for approximately six seconds, until the power indicator is off.

2: Turn your hearing aids off
For hearing aids with disposable batteries, open the battery drawer For rechargeable hearing aids, turn them off by pressing the lower button of each hearing aid for three seconds

3: Turn your hearing aids on
For hearing aids with disposable batteries, close the battery drawer For rechargeable hearing aids, turn them on by pressing the lower button of each hearing aid for two seconds The hearing aids are now ready to connect with the ConnectClip. You now have three minutes to complete the pairing.

4: Turn ConnectClip on
Press and hold the multi-button for approximately three seconds, until the power indicator shows steady green. ConnectClip will now search for your hearing aids. The status indicator will blink yellow.

5: Establish a connection
Place ConnectClip close to your hearing aids, at a maximum distance of 20 cm. A successful connection is achieved when the status indicator shows steady yellow.

 

6: Next, connect the ConnectClip to your Mac computer
On your ConnectClip hold down both the On/Off button and the Volume Up button at the same time for about 6 seconds until you see the LED blinking with a blue color. This will activate "pairing mode".

 

7: Establish a connection
Go to the Bluetooth menu on your computer. Select ConnectClip and connect to it.