How to use Find my hearing aids
Find out how to use the Oticon Companion to show the location of your hearing aids, to assist you with finding them if they become lost.
Before you start
To enable the ‘Find my hearing aids’ feature in the Oticon Companion, set the location access to ‘Always’. To do this:
- Go to your phone’s settings
- Scroll down to the Oticon Companion
- Tap on the app and set the location access to ‘Always’
Get the Oticon Companion
You need the Oticon Companion to use Find my hearing aids.
Have you lost your hearing aids?
It’s easy to misplace hearing aids. They can get knocked off while you’re walking or removing clothing. People often put them down somewhere and either forget where or simply can’t find them again.
Fortunately, modern hearing aids have helpful technology that can help you search for your hearing aids.
How does Find my hearing aids work?
Using the Oticon Companion for iPhone and Android, you can use your phone to show you where your hearing aids are, so you can see which direction hearing aids are, if they are still connected to your phone, and whether you are getting closer to them. The app connects to your hearing aids via wireless Bluetooth® technology, and uses your phone’s GPS.
How to use the Oticon Companion to find your hearing aids
Open the Oticon Companion.
Tap the hearing aid icon.
Tap Find my hearing aids.
The app may ask you to allow location access.
You need to allow the app to access your location to find your hearing aids.
Set the location access to ‘Always’.
How to find lost hearing aids.
How to find lost hearing aids
When you tap Find my hearing aids, your phone will begin searching for them via Bluetooth® technology. It will show a map of your surroundings. On the map, your hearing aids are indicated with hearing aid icons.
A green icon means a hearing aid is actively connected to your phone.
A red icon means a hearing aid is no longer connected to your phone.
If your phone’s connection to one or both hearing aids is lost, you can see the date and time when they were last connected.
The two proximity bars at the top of the screen show how close you are to each hearing aid.
Move slowly toward your hearing aids to allow your phone to keep pace with you and to ensure you don’t accidentally step on them.
What happens if I can’t find a lost hearing aid?
Depending on your hearing aid professional, you may be able to get replacement hearing aids for free, or have some of the costs covered. If not, it is also a good idea to consult your insurance to find out if your hearing aids are covered.