Find solutions to different issues related to connecting your hearing aids with phones and other devices.
If you're having connection issues, there are several things you can do to make it easier for your devices to connect with your hearing aids.
See which devices will work with your hearing aids
The Oticon Companion app is required to pair your Android smartphone with your hearing aids. For iOS devices, the use of the app is optional.
For Android devices, if the connection is lost to one or both hearing aids, you can try to reconnect through the Bluetooth menu on your device.
Go to > Settings > Bluetooth.
Tap the name of your hearing aids on the list.
This forces your phone or device to reconnect with your hearing aids, which can improve the quality of the connection.
Restarting your hearing aids will put them in pairing mode for about three minutes, which should force a reconnection.
Close the app the same way you usually close other apps on your phone, then reopen it.
For Android devices, you can pair again using the Oticon Companion.
Open the app.
Go to > Hearing Aids > Pair new hearing aids > Unpair Current > Pair now.
Having your hearing aids paired to more than one device can cause disconnections, as your hearing aids can struggle to connect to the desired device.
Having other Bluetooth devices paired with your phone or device can interfere with the connection between your hearing aids and phone. We recommend keeping as few Bluetooth devices as possible paired with your phone.
Connectivity improvements are regularly provided through software updates, which also fix bugs and issues with your phone’s software. Check that your phone has the latest available software version.
Go to > Settings > Software update.
Install an update if your phone shows one is available.
This can often improve the overall ability of your phone to connect to other devices such as your hearing aids.
The instructions may vary depending on your phone model.
When pairing Oticon hearing aids with an ASHA-capable phone through the app, the native direct streaming (ASHA) is also automatically made available. This is the recommended way to use ASHA functionality.
Do not use Android’s native Bluetooth menu to connect ASHA-enabled hearing aids.
Apple, the Apple logo, iPhone, iPad, Vision Pro, Apple Watch, Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Demant is under license. Other trademarks and trade names are those of their respective owners.
Android™ is a trademark of Google LLC