Why does the Oticon Companion only show one hearing aid?

Learn why the Oticon Companion can only show one hearing aid, and how to fix the issue.

Before you start

1

Compatibility guide

See which devices will work with your hearing aids.

2

Get the Oticon Companion

Ensure you have the latest version of the Oticon Companion.

Download the Oticon Companion for iOSDownload the Oticon Companion for Android
alt

One of your hearing aids may be disconnected

Here are some tips to help you reconnect your hearing aid.

1

Try to turn Bluetooth® off and on on your phone.

Go to > Settings.

Switch Bluetooth off and then on again.

2

Check that both hearing aids are paired with your phone.