How to make hands-free calls with your hearing aids

Learn how to use your hearing aids to make and receive phone calls with the call audio played in your hearing aids.

Before you start

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The way to make hands-free calls with your hearing aids depends on the device you're using, as well as your type of hearing aid.

Our newest hearing aids can receive hands-free calls directly from selected Android phones and tablets, and Windows PCs via next-generation Bluetooth® LE Audio.

Most of our hearing aids can receive hands-free calls and stream music from iPhone, iPad and Mac computers via Made for iPhone (MFI) technology.

    2

    If your hearing aids support Bluetooth LE audio but your smartphone, tablet or other device does not support it, you can plug the optional Easy LE Adapter into your device’s USB-C port to turn your hearing aids into a wireless headset.

    Older Oticon hearing aids that do not support Bluetooth LE Audio will need the optional ConnectClip accessory to turn your hearing aids into a headset.

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    Compatibility guide

    See which phones and tablets work with your hearing aids.

    How to use your hearing aid to make hands-free calls

    First, you need to pair your hearing aids with your device

    Receiving calls

    To answer an incoming call to your phone or tablet, briefly press the button on one of your hearing aids or accept the call on your device in the normal way.

    The call will be automatically routed to your hearing aids.

    On a computer, call handling via the button on the hearing aids is not supported. Accept the call via your computer in the normal way.

    Making calls

    To make a call, simply use your iPhone, iPad, Mac, Android phone, tablet or Windows PC as normal. The call will automatically be routed to your hearing aids.

    Note: On iPhone and iPad hands-free calls must be enabled on your iOS device. To do this, triple click the power or home button. Scroll to Mic Input and make sure it is in the on position. On other devices, hands-free calls are automatically enabled after pairing your hearing aids to the device.

    How to stream audio when your hearing aids are connected to multiple devices.

    Your hearing aids can be connected to multiple devices. However, if you plan on streaming audio or making calls, we recommend turning off Bluetooth on the devices that you are not currently using.

    On computers, we recommend disconnecting the hearing aids, as turning off Bluetooth may disconnect wireless accessories such as mouse or keyboard.

    How to make hands-free calls with the Easy LE Adapter

    1

    First, you need to pair the Easy LE Adapter with your hearing aids.

    How to pair your hearing aids with the Easy LE Adapter

    Note:
    Your hearing aids must support Bluetooth LE Audio to be compatible with the Easy LE Adapter.
    Your Android phone, tablet or PC must have a USB-C port to use the adapter.
    Most phones with a 3.5 mm audio jack will not work as intended with the Easy LE Adapter, as manufacturers often choose to route the audio through the audio jack rather than the USB-C.

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    Making calls.

    Ensure that the Easy LE Adapter is plugged into the device you want to use.

    To make a call, receive, answer, end a call or use voice dialing, simply use your device in the normal way. The Easy LE Adapter will automatically route the call to your hearing aids. 

    Note: Call handling functionality via buttons or taps on the hearing aids are not supported. You can use the buttons on your hearing aids to adjust the volume during the call (if this feature has been set up by your hearing care professional).

    How to make hands-free calls using ConnectClip

    First you need to pair your ConnectClip accessory with your hearing aids, and then pair your ConnectClip with your phone or device

    How to pair your hearing aids with ConnectClip

    When the ConnectClip is turned on and in range of your mobile phone, it will automatically connect to the mobile phone.

    The status indicator will be steady blue.

    Receiving calls

    When your phone rings, you will hear a ring indicator (and if available, the ringtone from your phone) in your hearing aids.

    The status indicator will blink green.

    Answering calls

    To answer a call, either click the multi-button briefly or answer the call on your mobile phone.

    Once the call is connected, the status indicator will change to steady green.

    Rejecting a call

    To reject a phone call, while the phone is still ringing, either press and hold the volume down button or reject the call on your mobile phone.

    The status indicator will return to solid blue.

    Ending a call

    To end a call, either click the multi-button briefly or end the call on your mobile phone.

    The status indicator will return to steady blue.

    Making calls

    To make a call, simply use your mobile phone as you usually would. The call will automatically be connected to the ConnectClip.

    Once the call is connected, the status indicator will change to steady green.

    Voice dialling

    Double press the multi-button to activate voice dialling, if it is supported by your phone.

    Muting your microphone (on your hearing aids)

    Press and hold the volume-down button for three seconds to mute the hearing aid microphones.

    A short press on the volume-up or volume-down button will unmute the hearing aid microphones again.

    Note for Android phones with Audio Streaming for Hearing Aids (ASHA):

    When pairing compatible Oticon hearing aids with an ASHA-capable phone through the app, the native direct streaming (ASHA) is also automatically made available. This is the recommended way to use ASHA functionality.

    Please don’t use the Android native Bluetooth® functionality to connect ASHA.

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