How to update your hearing aid firmware
Before you start
1
Get the Oticon Companion
Ensure you have the latest version of the Oticon Companion.
2
Pair your hearing aids with your phone or device
Once you've downloaded the Oticon Companion, you need to pair your hearing aids with your device.
3
Check if a firmware update is available
- Open the app and tap Hearing aids
- Tap Hearing aid updates
- Tap Continue
What is firmware?
Firmware is built-in software that controls your hearing aids.
It may need occasional updates to improve performance.
Before performing a firmware update
1
Ensure that your mobile device is at least 50% charged or plugged into a power source.
2
Ensure your hearing aids have at least 50% battery.
3
Take off your hearing aids and keep them close to your phone (within 15 cm / 5.9 inches).
To begin a firmware update
1
Tap Start the update.
2
The LED light indicators on your hearing aids flash green while the update is in progress.
Don’t place rechargeable hearing aids in a charger, as this will turn them off.
During a firmware update
1
Keep the app running on the screen of your device.
Don’t open another app or close the Oticon Companion during the update.
2
A firmware update usually takes a few minutes (maximum 10 minutes).
3
Your hearing aids will be muted until the update is completed.
Once the firmware update is complete
1
On the Update successful screen, tap OK.
2
You may now close the app and start using your hearing aids again.
Disclaimer: Bluetooth LE Audio supported android devices are required for the Wireless Firmware Update. Firmware updates are only supported on compatible devices.