How to update your hearing aid firmware

1

Get the Oticon Companion

Ensure you have the latest version of the Oticon Companion.

The image features the Oticon logo with a white and beige background, showcasing stylized sound waveforms in gold and gray, and the word "oticon" in white text on a black strip.
2

Pair your hearing aids with your phone or device

Once you've downloaded the Oticon Companion, you need to pair your hearing aids with your device.

3

Check if a firmware update is available

  • Open the app and tap Hearing aids
  • Tap Hearing aid updates
  • Tap Continue

    What is firmware?

    Firmware is built-in software that controls your hearing aids.

    It may need occasional updates to improve performance.

    Before performing a firmware update

    1

    Ensure that your mobile device is at least 50% charged or plugged into a power source.

    2

    Ensure your hearing aids have at least 50% battery.

    3

    Take off your hearing aids and keep them close to your phone (within 15 cm / 5.9 inches).

    To begin a firmware update

    1

    Tap Start the update.

    2

    The LED light indicators on your hearing aids flash green while the update is in progress.

    Don’t place rechargeable hearing aids in a charger, as this will turn them off.

    During a firmware update

    1

    Keep the app running on the screen of your device.

    Don’t open another app or close the Oticon Companion during the update.

    2

    A firmware update usually takes a few minutes (maximum 10 minutes).

    3

    Your hearing aids will be muted until the update is completed.

    Once the firmware update is complete

    1

    On the Update successful screen, tap OK.

    2

    You may now close the app and start using your hearing aids again.

    Disclaimer: Bluetooth LE Audio supported android devices are required for the Wireless Firmware Update. Firmware updates are only supported on compatible devices.