Why can't I stream sound from my iOS device to my hearing aids?

Find solutions to various issues with streaming phone calls, music, or audio to your hearing aids from your iPad, iPhone, or Mac computer.

Before you start

Ensure you have downloaded the latest version of the Oticon Companion on your iPhone or iPad for improved stability. The Oticon Companion is not available on Mac.
It is important that all your iOS devices have the latest possible iOS version installed and they all use the same Apple ID. This will help minimize problems with streaming.

See which devices will work with your hearing aids.

Ensure you have the latest version of the Oticon Companion.

On your iPhone or iPad, you may need to set up how calls and other types of audio are normally routed.

Go to > Settings > Accessibility > Hearing Devices > Audio Routing.

Select Call Audio for calls, or Media Audio for other audio.

Select your preferred routing from the list of options.

Choose Always Hearing Devices if you always want your selected audio type to be routed to your hearing aids
Choose Never Hearing Devices if you don’t want the selected audio to stream to your hearing aids.
Choose Automatic to enable your device to route your selected audio type automatically

Go to > Settings > Accessibility > Hearing Devices > Control Nearby Devices.

Ensure Control Nearby Devices is switched on.

The following actions may help if you are experiencing difficulties switching from one device to another:

Ensure the function 'Audio Handoff' is enabled.

Go to > Settings > Accessibility > Hearing Devices > Audio Handoff.

Check Audio Handoff is switched on.

Close the Oticon Companion on both devices and make sure it is not running in the background on either device.

Start streaming sound on the device you want to use (you might need to press play a few times).

Open the Oticon Companion again on the device you are using.

If you prefer to only use one device with your hearing aids, you can unpair from the other devices.