Why is the battery level in the Oticon Companion inaccurate?

Learn more about reading disposable battery levels and get tips to help improve their accuracy.

How to improve battery level readings.

1

Restart your hearing aids.

After 15 minutes of use, you should see more accurate battery level readings in Oticon Companion.

2

Open the battery drawers at night.

If your hearing aids have disposable batteries, you should open the battery drawers at night so any moisture inside your hearing aids can ventilate out.

This is important, as moisture can build up inside hearing aids, which may affect the electrical contact between the batteries and the device.

3

Keep the batteries clean.

Wash and dry your hands before inserting batteries, and avoid touching the surface under the protective sticker once it has been removed. If you do touch the surface, wipe it off with a dry cloth.

4

Let the battery breathe.

After removing the protective sticker from a new battery, allow it to rest for two minutes before inserting it into your hearing aid. This allows air to fully activate the battery and helps extend its life.