See frequently asked questions about connecting hearing aids to iPhone, Android, and the Oticon ON App
Skip down to read common questions and answers relating to using the remote control with hearing aids
Find answers about Oticon's latest TV Adapter, which lets you stream sound to your hearing aids using Bluetooth™
Do you need to know something about pairing? Skip to frequently asked questions about pairing hearing aids
See what hearing aids are compatible with your smartphone
Q: Which iPhone version is compatible with Oticon hearing aids?
A: Oticon hearing aids is compatible with iPhone 5 or later.
Q: What is the latest version of iOS that is compatible with Oticon hearing aids?
A: Oticon hearing aids is compatible with iOS version 10.3 or later.
Q: Which Android phones work with the Oticon ON App?
A: All phones running on Android 6.0 (Marshmallow) or later can work with the app.
Q: Which version of Android works with the Oticon ON App?
A: The app works on Android 6.0 (Marshmallow) or later.
Q: What is the maximum range between Oticon hearing aids and an iPhone or Android phone?
A: The distance can be up to 10 metres, but it depends on the environment and circumstances.
Q: Can I make phone calls with my Android phone and stream the sound directly into my Oticon hearing aids?
A: No. There is no Bluetooth standard supporting direct sound from Android smartphones to hearing aids.
Q: Do I need to un-pair my Oticon hearing aids from my smartphone in order to pair them with a new smartphone?
A: Yes, we recommend you remove pairings in the phone that are not used before pairing with a new phone. This avoids any confusion.
Q: How many smartphones can be paired with one set of Oticon hearing aids?
A: Up to eight smartphones can be paired with Oticon hearing aids. However, in case of an iPhone, only one of the paired iPhones will be able to stream audio directly.
Q: Which Android phones are not supported?
A: The following Android phones are not supported:
Q: How many Remote Control 3.0 devices can I pair with one set of Oticon hearing aids?
A: You can only pair one Remote Control 3.0 with one set of Oticon hearing aids.
Q: How can I distinguish between Remote Control 3.0 and the previous Remote Control?
A: Remote Control 3.0 has a TwinLink™ label on the back.
Q: How can I clear pairings between Oticon hearing aids and a Remote Control 3.0?
A: Pairings in Oticon hearing aids can only be deleted via Genie 2 (audiologist's software). In Remote Control 3.0, pairings can be deleted by holding all three keys down for more than six seconds.
Q: How many Oticon hearing aids can be paired with one TV Adapter 3.0?
A: There is no limit on how many Oticon hearing aids can be paired with one TV Adapter 3.0.
Q: How many TV Adapter 3.0 devices can be paired with one set of Oticon hearing aids?
A: Oticon hearing aids can only be paired with one TV Adapter 3.0. If users want to stream from a different TV Adapter 3.0 device, they need to pair again.
Q: How do I clear pairings on a TV Adapter 3.0?
A: Pairings can be cleared by pressing the red button on the back of the TV Adapter 3.0 for six seconds.
Q: What is the operating range of the TV Adapter 3.0?
A: The TV Adapter 3.0 has an operating range of up to 15 metres, however this depends on the circumstances and environment.
Q: Can I clear pairings in Oticon hearing aids?
A: It is not possible to remove pairings from hearing aids. This can only be done by a hearing care professional using Genie 2 software.
Q: Do I need to pair both Oticon hearing aids?
A: Yes, both Oticon hearing aids needs to be paired individually.
Q: How many devices can I pair to one Oticon hearing aid?
A: An Oticon hearing aid can be paired with 10 devices in total. However, one connection is reserved for a TV Adaptor 3.0.
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