Oticon RemoteCare

Quality care at your client’s convenience

Oticon RemoteCare is a feature within the Oticon Companion app. It's a flexible solution designed to make hearing care treatment more convenient for you and your client.

Get started with Oticon RemoteCare

Benefits for you. Benefits for your client

Oticon RemoteCare could greatly improve your and your clients’ experience:

  • Time

    Reduce client’s travel time and optimize your day by offering a flexible service that can reduce the need to come to the clinic.

  • Convenience

    Clients can access great care from the comfort of their own home and need not miss follow-up appointments because of an inability to get into the clinic.

  • Care

    Be on hand for clients and support them during the first days and weeks with their new hearing aids.

  • Quality

    Small adjustments can be made quickly, meaning RemoteCare can help you provide the best quality sound and service to your client.

  • Video calls

    Video call through the app to have face-to-face conversations.

  • Phone calls

    Set up phone calls if your client prefers not to use a camera.

  • Text messaging

    Use the in-app chat function to send short messages.

  • Compatibility

    Compatible with iPhone®, iPad® and Android™ devices.

  • Now available

    In-situ Audiometry through Oticon RemoteCare

    Along with a new Background Noise Level feature to alert you of intrusive noise while testing, this game-changing new capability enables accurate and precise remote measurements that are equal to ones made in a clinic – giving you and your clients more flexible hearing care.

    What is In-situ Audiometry?

    In-situ Audiometry works via the hearing aid in a person’s ear and is a valuable tool for measuring hearing thresholds using an individual’s own ear acoustic. With In-situ Audiometry via Oticon RemoteCare, this same personalized fitting to a user’s ear can be done remotely.

    By performing In-situ Audiometry through Oticon RemoteCare, you can deliver a personalized high-quality fitting to your client while they are in the comfort of their own home, without compromising professionalism or sacrificing quality.

    In-situ Audiometry carried out remotely is performed in the same way it would be performed in clinic because it is implemented in the same way, with the Background Noise Level feature ensuring conditions are comparable to in-clinic conditions. The main difference is that the Oticon RemoteCare app is used as the interface.

Watch the video to see how Oticon RemoteCare works




Establishing interest

Once you’ve fitted a client with Oticon hearing aids, explain the Oticon RemoteCare service and ask whether they would be interested in using it. If so, you can go ahead and book the first trial follow-up appointment.

Works with iOS and Android™

Oticon Companion app works with both, iPhone, iPad and Android smartphones and tablets and it features a step-by-step guide to get your clients started.

See all compatible devices

Download_on_the_App_Store_Badge_US-UK_135x40 Download Oticon Companion on Google Play

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Contact your local Oticon sales representative for more details.

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